Meet Our Team

About: Shahmeer manages the support operations, focusing on reducing response times and improving customer satisfaction through coaching and process improvements.

Experience: 5+ years in customer operations, escalation handling and team leadership.

Core strengths: SLA design, quality assurance, cross-team coordination.

Ahmed handles complex customer issues and mentors junior agents to improve first-contact resolution rates.

Core skills: billing analysis, escalation handling, process documentation.

Umer specialises in integration support, resolving product issues and guiding customers through technical setups.

Core skills: API troubleshooting, diagnostics and configuration.

Hamza builds product features end-to-end and focuses on maintainable, testable code and good UX patterns.

Core skills: frontend engineering, backend APIs, CI/CD.

Arsalan oversees cloud architecture, cost optimisation and operational reliability of our systems.

Core skills: cloud architecture, automation, monitoring.

Jamal focuses on front-end details, responsive layouts and improving accessibility across the product.

Core skills: responsive design, cross-browser testing, accessibility.

Dr. Shehzad provides clinical oversight and checks that our reports and clinical content meet professional standards.

Hashim builds and optimises data workflows used in analytics and reporting pipelines.

Khurram analyses case data and prepares clinical-grade reports for our products and partners.